Order Info / FAQs

• Free Shipping offer for Mowers
  People Powered Machines is pleased to offer free standard ground shipping within the continental United States for Brill mowers purchased at this site. For faster shipping options, email customerservice@peoplepoweredmachines.com, or call 978.884.8156.

*For international orders including Canada, please contact us for surcharge information: customerservice@peoplepoweredmachines.com

• Shipping costs* for Smart Carts are here
  *For international orders including Canada, please contact us for surcharge information: customerservice@peoplepoweredmachines.com

• Delivery Time
  We ship within 24 hours of your order. Delivery time is normally 5 to 8 business days. Electronic (web) orders are the fastest way for us to process your order. Phone and mail orders take a little longer. We are currently fully stocked and are delivering items within 5-8 days of the order being placed. 
   
• Out of Stock
  In the instance an item is out-of-stock, you will be immediately notified as to an expected fulfillment date. If you wish, you will have the opportunity to cancel your order, and be credited in full.
    

• After a decade plus of being in the business we know our products well and can accurately predict your satisfaction.
• One note: if you haven't cut with a reel mower before, they are different and you need to follow the reel mowing rule of thumb to be a truly happy customer. The rule is cut 1/3 of the grass or less at each mowing. If you try to cut more, you will not love our machines. If you do cut 1/3, chances are you are going to be thrilled.

• On most products the only risk you take is paying all shipping and handling costs and a 10% restocking fee. For the Recharge Electric Riding Mower the restocking fee is 25% due to its size and weight. We are that confident of our products!

How to Return

• If you are not satisfied with your purchase, you may send it back for a refund. You must call or email to arrange a return confirmation number before you ship the item.
• Items must be returned in the original packaging in good condition to receive a refund. All returns must have your name and address, and your 5 digit order number. If you don’t have your 5 digit order number, we would need your date of purchase. A refund will be made within two weeks of receipt of the returned item. The refund will be in the amount of the retail price of the product, minus our actual shipping cost and a modest restocking fee. Restocking fees vary with the condition in which the product arrives back to us. If the product is in excellent condition, the restocking fee for most products is $10.00.
• You will be notified via e-mail (if you’ve supplied one) of your refund once we have received the returned item. Please note that we do not refund shipping costs.

• Payment Accepted
  All transactions are processed in U.S. dollars. We accept Visa, MasterCard, American Express, and checks or money orders denominated in US dollars and drawn on a US bank. Please be sure to include the nine-digit routing number (ABA code) on the bottom of all checks.
  
  
  
• Online Advantage
  The average time to process an online order is slightly less than a phone order. This is because we receive the information —complete with your address and contact information - you sent us as soon as you made the purchase. Additionally, paying by check does slow your order down, as we don't ship merchandise until your funds clear. Within the US, paying by check typically delays your order about two weeks.

• We're Secure
  Worried about using your credit card? Don't be. We guarantee that every transaction you make on peoplepoweredmachines.com will be 100% safe.
  
  
• SSL Technology
  Our site uses 128-bit encryption and the SSL (Secure Socket Layer) security features provided by your Web browser. This ensures that your info is being encrypted in a way that meets or exceeds industry standards. You can rest assured that our site will not even allow you proceed to checkout unless your browser is able to operate in conjunction with our secure connection. To verify whether your browser supports the level of security encryption in place on this site, click here.
   
• Secure Mode Indicators
  The easiest way to tell whether or not you’re in a secure area is to look in the lower frame of your browser for the little symbols below:

Browser	Symbol Location	Normal (Insecure) Mode Symbol	Secure Mode Symbol
Netscape 1.2, 2.0 and 3.0	Lower Left	Broken Key	Complete Key
Netscape Communicator 4.0	Lower Left	Open Lock	Closed Lock
Microsoft Internet Explorer	Lower Right	None	Closed Lock
Mozilla Firefox	Lower Right	None	Closed Lock

• You can also check the URL bar on top of your browser. You’ll notice that the address to the left of the colon changes from ‘http’ to ‘https’ when you’re on a secure connection. Firefox will also display the Closed Lock symbol for Secure Mode in the URL bar.
   
• Browser Problems
  If you are having trouble with your browser, we have lots of answers on our technical help page, or you can email your technical questions to techhelp@peoplepoweredmachines.com for assistance.
    
• And there's always the phone!
  And of course, if you are more comfortable ordering over the phone, simply call us at 978.884.8156.

• Our Commitment People Powered Machines is dedicated to protecting your privacy. The information we collect about you is used to process and fulfill orders. We will not disclose your personal information to others under any circumstances.
• Required Information
  When you order, we need to know your name, mailing address, e-mail address and billing information.
• About Cookies
  Cookies are tiny text files that are stored on your computer's hard drive. We use them to keep track of what you have in your Shopping Cart and to remember any items you have saved to your Shopping List. Cookies are harmless and they do not contain any personal or private information. Cookies must be turned on to shop at People Powered Machines.

• Still have unanswered questions? Feel free to give us a call or send us an e-mail:

978.884.8156
customerservice@peoplepoweredmachines.com

• Call us any day, any time. We'd love to hear from you!